Kazakhstan

A message from ITI Capital on operations during COVID-19

Dear Clients!

As COVID-19 (the coronavirus) continues to impact the global community, we want to assure you that during these volatile market conditions your assets and cash held with ITI Capital continue to be protected under CASS rules. As a firm, ITI remains well capitalised. In addition, we are doing what we can to continue providing you with the service you require from us.

In the build up to the recent events, ITI began implementing a multi staged BCP plan for all our critical functions globally. Based on guidelines from regulators and global health authorities, we have taken a number of steps to ensure business continuity and help halt the spread of COVID-19.

As ITI is a digital business, we have taken advantage of our investments in technology so that employees can work remotely in a safe and effective way. We have been coordinating efforts with our partners and suppliers so that the running of our platforms will not be impacted.

As part of our third-party impact assessment at this time, we have been advised by our bankers that any funds received in the form of cheque, is likely to be delayed and/or may not be settled. Therefore, for us to continue you to provide you with the highest level of support within our daily operations, we strongly suggest we use electronic fund transfers to send in any money you wish to be applied to your account. We have also instated strict travel policies and instructed all employees in how to conduct both external and internal meetings through digital tools.

As this is an unprecedented time for all of us, and the situation continues to evolve each day, we will continue to follow the situation closely, and update our approach and measures as required.

Message for Clients of SVS Securities

updated 05/08/2020

We would like to inform you that the issues that you were previously facing using our online system have now been resolved.

All ex clients of SVS Securities with email addresses should have now received their login details.

We also thought it might be helpful for us to outline a few steps to help you onboard as a client or withdraw your assets.

Login with your credentials provided to you in your welcome email
Press the “view holdings” button next to your account(s) to view its respective holdings/summary.
At this point you can choose to onboard as a client of ITI or Withdraw

How to onboard as a client

How to withdraw

At the bottom of your holdings list, you will be presented with a Red bar which reads “Do you want to transfer your current positions to ITI?” Please select accept all relevant declarations and press “Yes”.
Enter your personal information and press “Next”
Enter additional trading information and click “Next”
If you select Forex you will need to complete an appropriateness test
You will now need to complete the Online identity verification test, this will require you to have a camera on your device, valid government issued photo ID and Bank statement/Utility bill dated within the last 3 months.
You will be presented with a screen provided by HooYu (third-party vendor selected by ITI to verify your information electronically), please click agree and continue.
Take a selfie using the online tool and the camera on your device.
The second half of the screen requires you to upload the government issued photo id, please select the ID you are uploading and upload following the onscreen instructions.
The third part of the screen involves you having to upload your bank statement/utility bill dated within the last three months.
In case you face any issue while uploading and verification of the documents, you can click on "I have nothing else to add" And then click on the Cancel Request.
Note: Our System tries to auto validate the documents online, in case of any issue or additional information required, the system will show a prompt. Click on “Cancel Request”

There will be an Upload button enabled below to proceed with the uploading necessary documents without HooYu.

After either the documents are submitted online via HooYu or manually uploaded due to failed validation, our Account Management team will approve your account if everything is ok and you will receive an email to confirm this.
In due course you will receive access credentials to the online trading platform.
Once you receive access to the online platform, it may take around a week for your assets to become visible on the online platform as we need to perform a line by line reconciliation before and after the assets are moved onto the platform to ensure accuracy. We appreciate your patience during this period.

At the bottom of your holdings list, you will be presented with a Red bar which reads “Do you want to transfer your current positions to ITI?” Please select “No”.
ITI will then approve your withdrawal request.
You are then able to login to the portal and click “submit closure form”
Please fill in the relevant details of the transfer.
Download, sign and upload the form and any relevant identity documentation required by us to authorize the transfer
If you are also transferring assets (stocks), please ask your Broker to initiate a transfer request and send it to accountmanagement@iticapital.com
If it is a cash transfer to your own bank account, we will action this immediately
If it is a broker transfer, we will action when instructions are received from your existing broker as described in point 6.

If you have any question or queries please feel free to get in touch with us at accountmanagement@iticapital.com, due to the volumes of calls and emails we are receiving during this period, you may experience a greater wait time.

Fraud Alert: Protect yourself

Fraudsters claim to be from a legitimate firm authorised by FCA. Fraudsters look for new ways to scam consumers, but one scam increasingly reported to us and to the FCA involves share scammers pretending to be from a regulated firm, who are authorised by FCA.

These scammers typically cold-call investors to promote shares, property or other investment opportunities that are non-tradable, worthless, overpriced or even non-existent.

A new tactic has seen fraudsters using the name, ‘firm registration number’ (FRN) and address of firms and individuals authorised by us to suggest they are genuine

This is what we call a ‘clone firm’.

ITI Capital Limited does NOT make unsolicited cold calls!

PROTECT YOURSELF

If you are offered unsolicited investment advice, discounted shares, a premium price for shares you own, or free company or research reports, you should take these steps before handing over any money:

To reduce the chance of falling victim to investment fraud, the FCA advises consumers to, at the very least:

1.Reject unsolicited investment offers whether made online, on social media or over the phone.

2.Before investing, check the FCA Register to see if the firm or individual you are dealing with is authorised and check the FCA Warning List of firms to avoid.

REPORT A SCAM

If you are approached about a share scam you should tell the FCA using the Share Fraud Reporting Form, where you can find out about the latest investment scams. You can also call the FCA Consumer Helpline on 0800 111 6768.

If you have already paid money to share fraudsters you should contact ActionFraud on 0300 123 2040 or use the ActionFraud Online Reporting Tool. For the latest information on coronavirus-related fraud you can follow Action Fraud on Twitter.

More detailed information on this or similar activity can be found on the FCA web site.

ITI Capital Qazaqstan was incorporated in March 2020.

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