As COVID-19 (the coronavirus) continues to impact the global community, we want to assure you that during these volatile market conditions your assets and cash held with ITI Capital continue to be protected under CASS rules. As a firm, ITI remains well capitalised. In addition, we are doing what we can to continue providing you with the service you require from us.
In the build up to the recent events, ITI began implementing a multi staged BCP plan for all our critical functions globally. Based on guidelines from regulators and global health authorities, we have taken a number of steps to ensure business continuity and help halt the spread of COVID-19.
As ITI is a digital business, we have taken advantage of our investments in technology so that employees can work remotely in a safe and effective way. We have been coordinating efforts with our partners and suppliers so that the running of our platforms will not be impacted.
As part of our third-party impact assessment at this time, we have been advised by our bankers that any funds received in the form of cheque, is likely to be delayed and/or may not be settled. Therefore, for us to continue you to provide you with the highest level of support within our daily operations, we strongly suggest we use electronic fund transfers to send in any money you wish to be applied to your account. We have also instated strict travel policies and instructed all employees in how to conduct both external and internal meetings through digital tools.
As this is an unprecedented time for all of us, and the situation continues to evolve each day, we will continue to follow the situation closely, and update our approach and measures as required.
We would like to inform you that the issues that you were previously facing using our online system have now been resolved.
All ex clients of SVS Securities with email addresses should have now received their login details.
We also thought it might be helpful for us to outline a few steps to help you onboard as a client or withdraw your assets.
How to onboard as a client
How to withdraw
There will be an Upload button enabled below to proceed with the uploading necessary documents without HooYu.
If you have any question or queries please feel free to get in touch with us at email@example.com, due to the volumes of calls and emails we are receiving during this period, you may experience a greater wait time.
Fraudsters claim to be from a legitimate firm authorised by FCA. Fraudsters look for new ways to scam consumers, but one scam increasingly reported to us and to the FCA involves share scammers pretending to be from a regulated firm, who are authorised by FCA.
These scammers typically cold-call investors to promote shares, property or other investment opportunities that are non-tradable, worthless, overpriced or even non-existent.
A new tactic has seen fraudsters using the name, ‘firm registration number’ (FRN) and address of firms and individuals authorised by us to suggest they are genuine
This is what we call a ‘clone firm’.
ITI Capital Limited does NOT make unsolicited cold calls!
If you are offered unsolicited investment advice, discounted shares, a premium price for shares you own, or free company or research reports, you should take these steps before handing over any money:
To reduce the chance of falling victim to investment fraud, the FCA advises consumers to, at the very least:
1.Reject unsolicited investment offers whether made online, on social media or over the phone.
REPORT A SCAM
If you are approached about a share scam you should tell the FCA using the Share Fraud Reporting Form, where you can find out about the latest investment scams. You can also call the FCA Consumer Helpline on 0800 111 6768.
If you have already paid money to share fraudsters you should contact ActionFraud on 0300 123 2040 or use the ActionFraud Online Reporting Tool. For the latest information on coronavirus-related fraud you can follow Action Fraud on Twitter.
More detailed information on this or similar activity can be found on the FCA web site.