Risk Warning: All trading involves risk. Clients may lose significantly more than they invest and therefore your capital is at risk.
ITI Capital Limited has made the decision to exit the retail client business in the UK. Read the message →
Fraud Alert: Protect yourself Read the message →

Customer Service associate

ITI Capital Private Clients (UK) · 02.03.2020
Type:
Permanent
Start Date:
April 2020

Duties and responsibilities

  • Driving the customer journey by responding to customer enquiries via telephone and email in a friendly, approachable tone
  • Assist customers with general customer service queries related to the trading platform; account; account opening; depositing and withdrawing money; our products and services; transferring to ITI and what differentiates ITI
  • Investigating and resolving queries, seeing through to completion.
  • Liaising with relevant teams on the resolution of queries.
  • Build relationships and trust with customers
  • Log all customer interactions, gathering feedback in order to improve services
  • Maintain product and industry knowledge in order to support customer queries
  • Liaising with the Account Management Team and other key members of staff on improving business processes and client liaison.
  • Coordinating with the rest of the business to provide positive customers outcomes

Qualifications & Skills

  • Previous experience in the financial services industry, especially at a brokerage is a distinct advantage.
  • Excellent customer relationship skills essential.
  • Proven good computer skills essential, including knowledge of the Microsoft Office suite.
  • Motivated individual with good time management and prioritization skills.
  • Ability to work in a very busy environment.
  • Excellent attention to detail.
  • The ability to empathize with our target market and demonstratable understanding of their mindsets and needs
  • You should have a professional and approachable telephone manner, be proactive and hardworking with excellent organizational skills
  • Good written and verbal communication skills
  • The ability to remain calm under pressure
Send your Resume to Our HR Department
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Risk Warning

All trading involves risk. Clients may lose significantly more than they invest and therefore your capital is at risk. 

The contents of this website is general and does not constitute investment, legal or tax advice.  Tax laws and treatments depend on individual circumstances and are subject to change. If you are unsure of any tax treatment please seek independent advice.

In relation to any past performance data that is displayed on this website, please note that past performance is not an indicator of future results. The value of all tradeable instruments may be subject to currency fluctuation and therefore returns may increase or decrease as a result of currency fluctuation.

Legal information

ITI Markets is a trading name of ITI Capital Limited.

When providing investment services without advice (meaning that the suitability requirements do not apply) such as execution only services, ITI Capital as an FCA authorised and regulated firm will assess whether the financial instrument or service is deemed appropriate for you as a client.

ITI Capital Limited is registered in England and Wales with Registered number 02926252 and registered address 3rd Floor, 38 Threadneedle Street, London EC2R 8AY.

ITI Capital Limited is authorised and regulated by the Financial Conduct Authority (Register number 171487).

© iticapital.com, 1994—2025

Sign in

If you are existing client of ITI Capital Limited and would like to open additional account please refer to Account Management team or call +44 (0) 20 7562 8001.

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Classification of Investor and Investor type

The products or services outlined herein are only available for professional clients. Spread best and CFDs and other restricted speculative investments are leveraged products and therefore run the high risk of losing money rapidly. Negative balance protection is not available to professional clients.

To obtain the status of Professional client, an individual would be required to demonstrate relevant trading experience in the relevant products with such trading activity being of a certain size. In addition, a professional client would have to demonstrate experience of working within the financial services sector for at least one year in the relevant position and have a personal investment portfolio worth of 500,000 Euros.

By clicking “I classify as professional investor” you are confirming that you qualify as a professional client.  Evidence that an individual or corporate meets the criteria of a Professional client may be required.

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A message from ITI Capital on operations during COVID-19

Dear Clients!

As COVID-19 (the coronavirus) continues to impact the global community, we want to assure you that during these volatile market conditions your assets and cash held with ITI Capital continue to be protected under CASS rules. As a firm, ITI remains well capitalised. In addition, we are doing what we can to continue providing you with the service you require from us.

In the build up to the recent events, ITI began implementing a multi staged BCP plan for all our critical functions globally. Based on guidelines from regulators and global health authorities, we have taken a number of steps to ensure business continuity and help halt the spread of COVID-19.

As ITI is a digital business, we have taken advantage of our investments in technology so that employees can work remotely in a safe and effective way. We have been coordinating efforts with our partners and suppliers so that the running of our platforms will not be impacted.

As part of our third-party impact assessment at this time, we have been advised by our bankers that any funds received in the form of cheque, is likely to be delayed and/or may not be settled. Therefore, for us to continue you to provide you with the highest level of support within our daily operations, we strongly suggest we use electronic fund transfers to send in any money you wish to be applied to your account. We have also instated strict travel policies and instructed all employees in how to conduct both external and internal meetings through digital tools.

As this is an unprecedented time for all of us, and the situation continues to evolve each day, we will continue to follow the situation closely, and update our approach and measures as required.

ITI Capital Limited has made the decision to exit the retail client business in the UK.

Dear Client,

Dear Client,ITI Capital Limited has made the decision to exit the retail client business in the UK by 30th of April 2023. All Retail client accounts will be closed by this date.

We are providing these FAQ’s to help answer any questions you might have. Our dedicated account management and dealing team will be on hand to answer any questions you might have but we do ask you to have a look at these FAQ’s which will also be available on our website. Kind Regards, ITI Capital.

FAQ

Kind Regards,

ITI Capital

Fraud Alert: Protect yourself

Fraudsters claim to be from a legitimate firm authorised by FCA. Fraudsters look for new ways to scam consumers, but one scam increasingly reported to us and to the FCA involves share scammers pretending to be from a regulated firm, who are authorised by FCA.

These scammers typically cold-call investors to promote shares, property or other investment opportunities that are non-tradable, worthless, overpriced or even non-existent.

A new tactic has seen fraudsters using the name, ‘firm registration number’ (FRN) and address of firms and individuals authorised by us to suggest they are genuine

This is what we call a ‘clone firm’.

ITI Capital Limited does NOT make unsolicited cold calls!

PROTECT YOURSELF

If you are offered unsolicited investment advice, discounted shares, a premium price for shares you own, or free company or research reports, you should take these steps before handing over any money:

To reduce the chance of falling victim to investment fraud, the FCA advises consumers to, at the very least:

1.Reject unsolicited investment offers whether made online, on social media or over the phone.

2.Before investing, check the FCA Register to see if the firm or individual you are dealing with is authorised and check the FCA Warning List of firms to avoid.

REPORT A SCAM

If you are approached about a share scam you should tell the FCA using the Share Fraud Reporting Form, where you can find out about the latest investment scams. You can also call the FCA Consumer Helpline on 0800 111 6768.

If you have already paid money to share fraudsters you should contact ActionFraud on 0300 123 2040 or use the ActionFraud Online Reporting Tool. For the latest information on coronavirus-related fraud you can follow Action Fraud on Twitter.

More detailed information on this or similar activity can be found on the FCA web site.

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