Please note the content is provided for informational purposes only. You should not construe any such information as legal, tax, investment, financial, or other advice. Clients should obtain independent financial advice before making any decisions.
Our FAQs are split by the following sections:
Please be aware of the risk of scammers and individuals who may pretendto be working for ITI. If you receive any communication that alleges to be from ITI Capital or ITI Markets and are unsure of its validity, please contact our Account Management team immediately on +44 (0) 20 7562 8001 or by email at firstname.lastname@example.org.
DO NOT GIVE PERSONAL INFORMATION TO ANY INDIVIDUAL UNLESS YOU ARE SURE THEY REPRESENT ITI CAPITAL OR ITI MARKETS. The only way to contact us securely is through the email addresses and telephone numbers included in these FAQs. IF WE CONTACT YOU BY TELEPHONE, IT WILL ONLY BE IN RESPONSE TO A SPECIFIC REQUEST OR TO ENSURE THAT CLIENTS HAVE RECEIVED OUR WRITTEN COMMUNICATIONS RELATING TO THE WIND-DOWN. CLIENTS SHOULD NOT SUBMIT INFORMATION TO ANY EMAIL ADDRESSES OTHER THAN THOSE INCLUDED IN THIS FAQ DOCUMENT. WHEN VALIDATING CLIENT BANK DETAILS TO TRANSFER MONEY, WE WILL REQUEST SPECIFIC INFORMATION BE SENT TO OUR INTERNAL EMAIL. WE WILL NEVER REQUEST PAYMENTS FROM CLIENTS OR PROCESS WITHDRAWALS OVER THE PHONE AND WE WILL ALWAYS REQUIRE THE DOCUMENTATION OUTLINED IN THESE FAQs. ITI will undertake security and due diligence checks to validate the information provided by clients prior to releasing any funds.
Delays in responses
We are currently receiving a significant volume of calls and emails relating to the wind-down and there may be a delay in our responses Your assets and cash remain safeguarded and no action will be taken by ITI in relation to your assets until we have your instructions
If you are looking to progress a transfer or withdrawal, all the information you need, including the relevant forms, can be found in this FAQ document. Completing these documents and sending them to us as soon as possible, along with the relevant supporting documents outlined in these FAQ, will help us facilitate the processes of exiting your account. We will return your call/email as soon as possible and we thank you for your patience.
ITI Capital is exiting the retail client business which means ITI Capital will no longer manage retail client accounts. If you have positions, you should look to transfer them out to another broker or close them and transfer the cash out back to your bank account.
Your assets are held in various segregated client money and asset accounts. The accounts are held at various prime brokers which include Euroclear/Interactive Brokers/Global Prime Partners and Citi Bank accounts. These are reconciled daily to provide protection of the cash and assets under the FCA requirements for CASS 6 & CASS 7 for all retail clients.
Yes, all monies are held in client money accounts which are segregated from ITI Capital accounts.
If you are an ITI Markets client, you should refer to a relevantFAQs section for further information to ensure that you submit the correct documentation for your jurisdiction.
In order to Transfer Out to another provider, we will need to carry out due diligence. You will need to provide the following ID and verification information to us:
x1 Government issued photo ID:
x1 Proof of Address:
Once we have the documents and have verified you as a client, we can then process the transfer of your money and assets in line with your instructions.
If you are unsure as to your onboarding status with ITI, please contact our account management department at email@example.com
Please complete the Cash Withdrawal form and provide the following information:
Link to the Withdrawal Form in this section
1. A completed Cash Withdrawal form (per account) stating:
2. A recent Bank statement matching the account details on the cash withdrawal form, clearly noting:
3. A valid form of Government issued Photo ID (Passport/Driving License (UK/EU only). Alternatively you can provide a council tax bill as a proof of your identity)
Once completed, please email this information to firstname.lastname@example.org
If you are an ITI Markets client, please refer to that section down below. You will be required to submit relevant information to email@example.com
Please note there is one withdrawal form per account.
No. We do not allow third party payments.
No. Withdrawals from a joint account held with ITI Capital must be withdrawn to a joint bank account.
BACS (free) − Once we have all the documents we need, please allow up to 8 working days to receive the funds in your bank account.
Since 22 July 2022, clients have not been able to open any new positions but have been able to close positions. Should you wish to transfer assets, withdraw cash or close positions, please contact us at firstname.lastname@example.org or via phone lines
ITI intends to close its retail business by 30th of April 2023. Some transfers of assets to third party brokers can take up to 8 weeks. Please ensure that you contact our account management team at email@example.com as soon as possible so that we can start to process your transfer and/or cash withdrawal request in advance of this deadline.
If you are an ITI Markets client, you should refer to a relevant FAQs section of for further information outlining steps to take to exit your account. The dates noted above apply to both ITI Markets and ITI Capital clients. ITI Markets clients can contact ITI at firstname.lastname@example.org
Please note the content is provided for informational purposes only. You should not take any such information as legal, tax, investment, financial, or other advice. Clients should obtain independent financial advice before making any decisions.
To sell assets held on your ITI account, you will need to either contact our Dealing desk directly on (+44 (0) 203 889 8355) or alternatively contact our Account Management team line (+44 (0) 207 562 8001) who will then redirect you to the Dealing desk
See the current rate card for charges and fees on your account.
Link to the Rate Card in this section
To sell from your Phoenix account, please log into https://www.clientam.com/sso/Login?partnerID=TEnT121_3. Once your cash has settled, please follow point 4. To action a Cash Withdrawal.
For MT4 customers please refer to the section for ITI Markets clients (link to that section).
You will need to have an open account at an alternative broker.
Then you need to give your new provider instructions that you want to transfer assets over to them from ITI and complete any of their forms. They will contact us and do the rest.
We will then check your application and send a valuation to your new provider.
Once we agree on valuation with your new provider, we will arrange trade and settlement dates for your stock and other instruments.
After your stock transfer is complete you will receive all of the residual cash on that account
Please allow up to 8 weeks for your cash and assets to reach your Broker’s account.
Retail clients are no longer able to open positions or add money to their accounts. However, clients can still close positions or transfer assets to an alternative broker.
We will be closing our retail business on 30th of April 2023.
You are able to continue to close positions on our online Phoenix trading platform or if you have positions on our QORT system you can phone through to the dealing desk and close your positions (see FAQ 10 and 11).
You will still be able to close your open positions or transfer them out to another broker. (See FAQ 10 and 11.)
ITI Capital will not exit client positions and close accounts without prior client’s instructions therefore we contact all of our clients and confirm an appropriate exit strategy for each. However, we also need to close our retail business by 30th of April 2023.
We encourage all clients to contact ITI as soon as possible so that assets can be transferred/withdrawn in accordance with client requests. Where a client is progressing a withdrawal or transfer of assets, we will not close the client account until the transfer is complete. We may close accounts if, after exhausting all reasonable alternatives, it has not been possible to engage with clients before 30th of April 2023.
Two different departments handle these processes at ITI. The liquidation of assets is performed by our dealing desk and the process of returning your money is arranged by our Account Management department.
Should you need help with liquidation of assets and cash withdrawal processes, our Account Management team will be able to advise you on the steps to take and will be able to explain the specific documentation you will need to complete to close your account with ITI. Their contact details are below. Should you wish to sell assets you need to contact dealing desk directly Once they have your instructionsthey will effect the sale of your assets and confirm further actions required to be completed. They will be able to provide further details on when monies are likely to be available following the sale. Some clients have assets that are ‘illiquid’ (ie assets that cannot be traded) and have been/will be contacted by ITI to advise them of this. If you are one of these clients, the dealing desk will advise you of the status of these instruments (e.g. whether they are delisted, expired or suspended from trading). Please see the section on illiquid assets for further information.
To make a withdrawal of your cash you will need to complete the Cash Withdrawal form and return it to us.
Link to the Withdrawal Form in this section
You can complete this form and submit it to us prior to completing the sale of your assets. However, you must call the dealing desk on the number below If you are not able to close your position directly online. Completing the box to close your account on the withdrawal form will ensure that all cash, including the proceeds of any sales, will be returned to you. We will process the withdrawal request as soon as possible. Your money will be secure in our client money bank account pending its return to you.
You can contact the Account Management team on +44 (0) 20 7562 8001 or at email@example.com
You can contact the Dealing Desk team on +44 (0) 203 889 8355.
PLEASE NOTE THAT TO EFFECT ANY ASSET SALES, YOU WILL HAVE TO SPEAK TO OUR DEALING DESK. COMPLETING THE WITHDRAWAL FORM WITHOUT SPEAKING TO OUR DEALING DESK WILL NOT EFFECT THE SALE OF YOUR ASSETS.
If you have any questions or concerns about the process, please contact Account Management in the first instance.
No. If there is a transfer in progress, we will complete the transfer of your assets to the broker you have selected. However, it is important that you contact us as soon as possible so we can start the transfer process.
We will not be able to change assets from dematerialised to materialised form. If you have assets with us that are currently in the form of a physical certificate, we will transfer or return the asset to you as a certificate. If assets are currently dematerialised (i.e. there is no physical certificate), we can perform a transfer in dematerialised form to another broker or liquidate the asset for you and return the cash balance.
Please click here to view our Complaints Procedure.
If you have an outstanding complaint with the firm or FOS, or wish to make one, this will not be affected by the closure of our retail business.
Clients who have been identified as holding illiquid assets have been/will be contacted by ITI. We encourage all clients who believe that they have illiquid assets to contact other retail stockbrokers to see whether your new broker will be able to accept these assets. If you are unsure of which assets may be difficult to transfer, please reach out to our Account Management Team on +44 (0) 20 7562 8001 or by email at firstname.lastname@example.org and we can tell you which assets may be affected.
If you want to understand whether your shares can be currently sold, you can contact our dealing desk at +44 (0) 203 889 8355. They will be able to advise.
If you are unable to find a broker willing to accept these assets, please let us know. This does not prevent you from transferring and/or encashing other assets and cash you have with ITI. It is important that you take action in relation to these assets as soon as possible.
Yes. You are able to transfer or sell other stocks and transfer cash, even if you have some assets that are hard to sell or transfer at the present time. The process for selling stock and transferring cash is outlined in these FAQs. For further advice on the withdrawal or transfer process, you can contact Account Management on +44 (0) 20 7562 8001 or by email at email@example.com. To liquidate assets, you should contact the dealing desk on +44 (0) 203 889 8355.
We encourage all clients to progress their exit as soon as possible, even if not all assets are easily transferable or realisable at the current time.
ITI is currently looking into options for how to handle clients’ assets that are not realisable or transferrable by 30th of April 2023. Please be assured that ITI will not simply write off assets that have the potential to trade in the future. We encourage all clients, however, to ascertain whether they have a broker who will accept these assets as part of their transfer process as this is the preferable approach for exiting these assets.
We will update those clients affected on this matter in due course.
SIPP Clients are no longer able to open any new positions on their account.
Trustees must arrange for SIPPs to be transferred to a new investment provider on behalf of their beneficial owners. This should be completed before 30th of April 2023 when ITI will close its retail business. If you are a SIPP client, please contact your SIPP provider.
For SIPP accounts, all transfers or cash withdrawals, disinvestments and account closure requests should be initiated by the SIPP provider only. If you are a SIPP client, please contact your SIPP provider.
The SIPP Trustee will need to transfer the beneficial owner's SIPP assets to another investment provider with whom they have a relationship. For beneficial owners, please click on the PDF below to get the contact details for your SIPP Trustee. Please see the contact list of SIPP Trustees.
For trading purposes, we require:
Along with a Signed instruction by two authorised signatories.
No, there will be no charge for the transfer out.
Yes, our account management and trading teams will be available on email and telephone, please see the attached contact details below.
Account Management: +44 (0) 207 562 8001
Dealing Line: +44 (0) 203 889 8355
Email Address firstname.lastname@example.org
Lines are opened:
Mon 09:00 – 17:00
Tue 09:00 – 17:00
Wed 09:00 – 19:00
Thu 09:00 – 17:00
Fri 09:00 – 17:00
Sat 10:00 – 14:00 (Account Management line only)
Yes, please contact us at email@example.com or on our direct line +44 (0) 207 562 8005 if you wish to do so.
We will be closing our retail business on 30th of April 2023. We may close open positions and accounts if, after exhausting all reasonable alternatives, it has not been possible to engage with clients before 30th of April 2023.
However, we encourage all our clients to contact us as soon as possible to avoid this action having to be undertaken. If you are unsure of how to progress, please contact us at firstname.lastname@example.org and we can help you progress your exit from ITI.
Please send your withdrawal request to email@example.com, along with a copy of a valid proof of identity and valid proof of address document. We will guide you further on how to withdraw.
We understand client concerns, particularly in view of current economic and market conditions. ITI Capital does not want to exit client positions and close accounts without discussing the matter with its clients and is contacting all clients with a view to confirming an appropriate exit strategy for each. However, we also need to close our retail business by 30th of April 2023. We encourage all clients to contact ITI as soon as possible so that assets can be transferred/withdrawn in accordance with client wishes. Where a client is progressing a withdrawal or transfer of assets, we will not close the client account until the transfer is complete. We may close accounts if, after exhausting all reasonable alternatives, it has not been possible to engage with clients before 30th of April 2023.
Please send your valid proof of identity and proof of address, along with your broker transfer form to firstname.lastname@example.org to start the transfer process.
Please note that the same document cannot be used for both proof of identity and proof of address. You must submit two separate documents in total.
X1 Proof of Identity:
X1 Proof of Address:
Mainland Chinese Clients
X1 Proof of Identity:
X1 Proof of Address:
X1 Proof of Identity:
X1 Proof of Address:
X1 Proof of Identity:
X1 Proof of Address:
Please refer to your previous monthly statement. If you have any issues with this, please reach out to us on email@example.com.