Please remain vigilant against scams. Some individuals may claim to represent ITI Capital. We will never ask for payments or personal information over the phone. Only use the official contact details below to communicate with us.
If you were a former client of SVS Securities or former ITI Capital brand names, such as ODL, FXCM or Wallbrook, you may have received a communication from Vilcol, a professional tracing agent contracted to assist ITI Capital in contacting clients on our behalf. The email will be from steve@vilcol.com. With the exception of that, all client email communications will come from an @iticapital.com email address.
If you receive any communication that appears to be from ITI Capital and you are unsure of its validity, please contact our Account Management Team or Compliance Team immediately:
Telephone: +44 (0) 20 7562 8001
Email: accountmanagement@iticapital.com or
compliance@iticapital.com
Alternatively, if required, please verify our contact details as displayed on the FCA Register – ITI Capital Limited .
DO NOT SHARE PERSONAL OR BANKING INFORMATION WITH ANYONE UNLESS YOU HAVE VERIFIED THEY REPRESENT ITI CAPITAL. The only secure contact details are those provided above.
If we contact you by telephone, this will only ever be:
• in response to a specific request from you, or
• to ensure you have received our written communications regarding the firm’s wind-down.
When validating client bank details, we may ask you to send certain information by email to one of our official ITI Capital addresses. We will never ask you to make payments over the phone or to send funds to any external account. ITI Capital will conduct all required security and due-diligence checks before releasing any funds.
Orderly Wind-Down Under Voluntary Restrictions
ITI Capital is currently in the process of an orderly wind-down under the supervision of the Financial Conduct Authority (FCA). We are actively reaching out to all clients to support them in selling or transferring the assets they hold with us to another organisation.
Furthermore, ITI Capital agreed with the FCA in July 2025 to place additional Voluntary Requirements (VREQs) on its permissions in order to focus all efforts on the wind-down process. As a result, we are no longer able to conduct any regulated activity, including trading.
What this means
• We will not carry out any regulated activities without FCA consent and have ceased onboarding new clients.
• We will continue to hold client money and safeguard any client assets already held with us as of 10 July 2025.
• We may accept new client money or assets only in specific circumstances, such as receiving coupons or dividends.
Apart from these exceptions, we will not accept any new client money or custody assets from existing or new clients in any business area.
As part of the orderly wind-down, ITI Capital is required to refresh Know Your Client (KYC) documentation for all clients prior to requesting FCA consent to sell or transfer holdings and return any cash balances, in line with Anti-Money Laundering obligations.
We want to reassure you that any existing investments and/or cash you may still hold with us remain secure, and we will continue to safeguard and administer them in accordance with FCA rules.
ITI Capital is undertaking a full orderly wind-down of its business. This means all client accounts — including retail, corporate, and SIPP accounts — will be closed in due course.
If you hold cash or securities with ITI Capital, you should take steps to either:
Your money and assets are held in segregated client accounts with recognised third-party custodians and banks.
These accounts are maintained and reconciled in accordance with the FCA’s Client Assets (CASS 6 & 7) requirements to ensure full client protection.
Yes. Client money is held separately from ITI Capital’s own funds and is protected under the FCA’s CASS rules. ITI Capital is undertaking an orderly and voluntary wind-down, and there is no anticipated threat to ITI Capital’s solvency.
Under the FCA’s voluntary restrictions on ITI Capital, we are required to refresh each client’s KYC information and obtain FCA consent before releasing or transferring any funds or securities. If you contact us using the details above, our Account Management Team will complete some security checks to validate your identity as account holder, inform you of any assets you hold with us and then guide you through the process of initiating a liquidation and/or withdrawal/transfer.
No liquidation, withdrawal or transfer can be completed until both (1) the client’s KYC has been refreshed and verified, and (2) FCA consent to release or transfer funds has been granted.
The documentation required will depend on whether the account is held in the name of an individual(s) or in the name of an entity. Additional documentation may also be required depending upon which jurisdiction the individual or entity is based.
Please contact our Account Management function on the above contact details and they will guide you through the exact documentation required. Typically, ITI Capital will require government-issued photo ID, such as a driving licence or passport, to verify your identity and a copy of a recent bank statement both to verify your address and confirm that the recipient bank account is held in your name. ITI Capital does not process transfers to a third-party’s name.
Under the terms of the Voluntary Restrictions, the FCA requires ITI Capital to refresh all KYC documentation prior to requesting consent to withdraw/transfer client monies or assets.
No. Payments can only be made to a bank account in the same name as the ITI Capital account holder, with the exception being where an executor or administrator is acting on behalf of a deceased account holder.
Yes, however KYC checks will need to be completed for both individuals named on the account.
Once all required documentation has been received and verified internally, FCA consent to release/transfer funds will then be requested and once consent is received, funds will be released/transferred as soon as possible. Whilst we cannot guarantee delays that may be outside of our control, we will aim to return/transfer funds and/or assets within 2 weeks of receipt of all required documentation.
While FCA consent and custodian timelines may vary, we are committed to progressing all withdrawals and transfers as efficiently as possible.
ITI Capital is progressing its full orderly wind-down under FCA supervision. There is currently no fixed closure date for all accounts, but clients are strongly encouraged to act as soon as possible to arrange transfers or withdrawals.
Clients wishing to sell securities should contact the Account Management Team on the details above. You will be guided through the process to instruct us to sell your holdings and return the cash balance to you.
Please note that ITI Capital provides an execution-only service and cannot provide investment advice.
Commission rates for trades per ITI Capital's existing rate card still apply, however ITI Capital is now waiving minimum commission charge amounts.
You will require an account with an alternative broker who is able to accept transfer of your holdings.
Clients wishing to transfer assets should contact the Account Management Team on the details above. You will be guided through the process to instruct us to transfer your assets. Separately, you will need to instruct your receiving broker of the proposed transfer.
Transfer times vary depending on:
While FCA consent and custodian timelines may vary, we are committed to progressing all withdrawals and transfers as efficiently as possible.
ITI Capital will not charge for the transfer.
No. Under the Voluntary Restrictions ITI Capital may no longer carry on any regulated business and may not accept new client money or assets except under specific circumstances, for example the receipt of coupon or dividend payments for existing holdings.
ITI Capital can only facilitate the sale or transfer of existing holdings upon request but cannot provide investment advice or recommendations. ITI Capital cannot facilitate purchasing additional assets.
You are requested to consider one or more of the following options:
Subject to the receiving firm’s acceptance, it may be possible to transfer the securities to another regulated broker or custodian. You should contact the receiving firm directly to confirm whether they are willing and able to accept the securities. However, in ITI Capital’s experience it is unlikely that another broker will be willing to and/or will be able to receive the securities in question.
Where available, you may request the issuance of a physical share certificate in your name. Please note that not all securities are eligible for certificated form and that additional costs and processing time may apply. Furthermore, it is unlikely that such assets will be tradable in certificated form, please be aware that it is likely that any external broker will then charge a dematerialisation fee, prior to accepting shares in certificated form and allowing their liquidation. ITI Capital suggests that clients consider the likelihood of such assets ever providing tangible value over and above the costs of rematerialisation and subsequent dematerialisation as well as third-party dealing charges prior to requesting assets in certificated form.
Given the illiquid nature and limited and/or limited or nil observable value of these securities, you may wish to consider whether to treat the holding as having no recoverable value for your own records. This decision is entirely yours, and you may wish to seek independent financial or tax advice before doing so.
If you decide to write-off these securities you disclaim any right to the asset in question, as well as any future realisation of value which may occur. ITI Capital intends to retain such disclaimed securities in an account separate from its own assets. In the unlikely event that ITI Capital is able to realise value from the asset, it shall pay the proceeds to one or more of the following UK Registered Charities:
If you are unsure of which assets may be difficult to transfer, please reach out to our Account Management Team on +44 (0) 20 7562 8001 or by email at accountmanagement@iticapital.com and we can tell you which assets may be affected.
Our complaints procedure remains unchanged. The firm remains responsible for handling all complaints until the wind-down is complete. Complaints may still be referred to the Financial Ombudsman Service (FOS) in the usual way. FOS will only investigate complaints after the firm has had an opportunity to investigate and sent its final response to the complainant.
Complaints should be submitted to complaints@iticapital.com or by phone to +44 (0) 20 7562 8001, selecting option three.
If you believe that you have suffered a loss because of a liability owed to you by a formerly authorised financial services firm, such as SVS Securities or certain SIPP providers, you can make a claim to FSCS against that firm. If the financial firm you wish to claim against has gone out of business and cannot pay your claim, FSCS may be able to consider a claim about that firm. FSCS is set up by statute, it is independent, and the service is free to use.
Please check Financial Services Compensation Scheme | FSCS for further information.
